Refund policy

This Refund Policy explains how DSpark LLC, the operator of Nallo, will handle refund requests once payments are enabled. Nallo is currently in pre-launch development: the visible Get Started buttons do not initiate Checkout, so no purchase can presently be made through this Site.

Full-refund policy

The shared Video Product supports full refunds only. Partial refunds, prorated subscription refunds, and conversion of unused Credits into cash are not supported unless required by applicable law.

A full refund may be considered when:

• a duplicate or incorrect charge is confirmed;
• a payment completed but the purchased Credits or subscription entitlement was not delivered;
• a purchase was unauthorized and the payment provider’s verification process supports the claim; or
• applicable consumer law requires a refund.

Use of granted Credits, completed generations, abusive activity, chargeback fraud, or a change of mind after substantial service use may make a purchase ineligible, subject to applicable law.

Subscriptions and cancellation

Cancelling a subscription prevents future renewal. Access and remaining subscription benefits may continue until the end of the paid period. Cancellation does not automatically refund the current period, and unused subscription time is not prorated unless required by law.

One-time Credit purchases

Approved refunds for one-time Credit packs are issued only as a full reversal. Credits granted by the refunded purchase may be removed. If those Credits have already been used or reserved for generation, the purchase may be ineligible unless the charge or delivery was defective or applicable law requires otherwise.

Failed or interrupted generations

A failed generation is handled through the Product’s Credit reservation and settlement rules and does not by itself create a cash refund. If a provider failure causes an incorrect Credit charge, the service may restore Credits after review.

Requesting a refund

DSpark LLC is the operating entity for Nallo. Before public launch, the Site must publish a verified support contact and DSpark LLC’s registered business address. Once payments are enabled, submit the purchase identifier, account email, payment date, amount, provider receipt, and a short explanation through that support channel or the contact method printed on the payment receipt. Never send complete payment-card credentials.

Processing time

Approved refunds are returned through the original payment method. The payment provider or financial institution controls when the returned funds appear. Any provider-specific deadline or statutory cancellation right shown at Checkout also applies.

Changes to this policy

This policy may be updated before paid launch or when payment providers, plans, or legal requirements change. The terms presented at the time of purchase and any mandatory consumer rights will control if they provide greater protection.